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Network Systems Administration

Career Cluster: Information Technology

Florida Department of Education Curriculum Framework | Gainful Employment Disclosure | Brochure – English | Folleto – Español

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers such as a Computer Support Assistant, Network Support Technician, Systems Administrator, Systems Engineer, Wireless Network Administrator, and Data Communications Analyst in the Career Cluster: Information Technology. This career cluster provides technical skill proficiency and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster.

The content includes, but is not limited to, instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

Certificate Of Achievement

A certificate of achievement is issued upon the completion of program standards based on each Occupational Completion Point (OCP).

Certificate Of Completion

A certificate of completion is issued to program completers who obtain all Occupational Completion Points (OCP’s) and pass the basic skills requirements for the program.

Course Number: OTA0040

Occupational Completion Point: A

Information Technology Assistant – 150 Hours – SOC Code 15-1151

After successfully completing this program, the student will be able to perform the following:

01.0 Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance. 

02.0 Demonstrate comprehension and communication skills. 

03.0 Use technology to enhance the effectiveness of communication skills. 

04.0 Demonstrate proficiency using computer networks, internet, and online databases to facilitate collaborative or individual learning and communication. 

05.0 Use database and spreadsheet applications. 

06.0 Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.

07.0 Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles. 

08.0 Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance. 

09.0 Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals. 

10.0 Demonstrate personal and interpersonal skills appropriate for the workplace. 

11.0 Perform e-mail activities. 

12.0 Demonstrate proficiency using slide presentation software.

13.0 Demonstrate proficiency using HTML commands.

14.0 Demonstrate proficiency in page design applicable to the WWW.

15.0 Investigate emerging technologies.

16.0 Demonstrate proficiency using common software applications.

17.0 Demonstrate knowledge of different operating systems.

Course Number: EEV0504

Occupational Completion Point: B 

Computer Support Assistant – 150 Hours – SOC Code 15-1151

After successfully completing this program, the student will be able to perform the following:

18.0 Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 

19.0 Identify, install, configure, and upgrade desktop and server computer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules. 

20.0 Diagnose and troubleshoot common module problems and system malfunctions of computer software, hardware, peripherals, and other office equipment. 

21.0 Identify issues, procedures, and devices for protection within the computing environment, including people, hardware, and the surrounding workspace. 

22.0 Identify specific terminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors, and memory in desktop and server computer systems. 

23.0 Demonstrate knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems. 

24.0 Identify and describe basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked. 

25.0 Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, remote access, or direct contact. 

26.0 Demonstrate proficiency using graphical user interface (GUI) operating systems. 

27.0 Demonstrate language arts knowledge and skills.

28.0 Demonstrate mathematics knowledge and skills.

Course Number: CTS0026

Occupational Completion Point: C

Network Support Technician – 150 Hours – SOC Code 15-1142

After successfully completing this program, the student will be able to perform the following:

29.0 Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 

30.0 Participate in work-based learning experiences. 

31.0 Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, remote access, or direct contact. 

32.0 Perform installation and configuration activities. 

33.0 Demonstrate proficiency using computer networks. 

34.0 Demonstrate proficiency in configuring and troubleshooting hardware devices and drivers. 

35.0 Demonstrate proficiency in managing, monitoring, and optimizing system performance, reliability, and availability. 

36.0 Demonstrate proficiency in managing, configuring and troubleshooting storage use. 

37.0 Demonstrate proficiency in configuring and troubleshooting network connections. 

38.0 Demonstrate proficiency in implementing, monitoring, and troubleshooting security.

39.0 Use oral and written communication skills in creating, expressing, and interpreting information and ideas.

40.0 Solve problems using critical thinking skills, creativity, and innovation.

41.0 Use Information Technology tools.

42.0 Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.

43.0 Describe the importance of professional ethics and legal responsibilities.

Course Number: CTS0027

Occupational Completion Point: D 

Systems Administrator – 150 Hours – SOC Code 15-1142

After successfully completing this program, the student will be able to perform the following:

44.0 Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 

45.0 Participate in work-based learning experiences. 

46.0 Administer accounts and resources on computers running server operating system software in a networked environment. 

47.0 Modify user and computer accounts on computers running a server operating system in a networked environment. 

48.0 Perform various administrative functions using groups. 

49.0 Enable resource access with permissions, manage access to files and folders using permissions and manage permission inheritance. 

50.0 Implement printing in a networked environment utilizing a particular server operating system. 

51.0 Set up a network-wide printing strategy to meet the needs of users and troubleshoot installation or configuration problems. 

52.0 Utilize available permissions for managing access to global directory objects, how to move objects between organizational units in the same domain, and how to delegate control of an organizational unit. 

53.0 Use group policy to configure folder redirection, browser connectivity, and the desktop. 

54.0 Manage computer security in a networking environment. 

55.0 Administer servers remotely. 

56.0 Monitor server performance by using performance tools, configure and manage performance logs, configure and manage alerts, and manage system monitor views. 

57.0 Collect performance data by monitoring primary server subsystems and identify system bottlenecks by using the performance monitoring software. 

58.0 Maintaining device drivers. 

59.0 Use software tools to manage and set up disks. 

60.0 Use file encryption for security of data. 

61.0 Plan for a computer disaster and use the features of a server operating system to prevent a disaster or recover when one occurs. 

62.0 Manage and distribute critical software updates that resolve known security vulnerabilities and other stability issues. 

63.0 Construct and assign IP addresses and isolate addressing issues associated with the IP routing process. 

64.0 Configure an internet protocol (IP) address for client computers. 

65.0 Configure name resolution mechanisms for clients on a network and describe the name resolution process. 

66.0 Isolate common connectivity issues and describe how to use utilities and tools as part of this process. 

67.0 Configure a routing solution for a network environment. 

68.0 Allocate IP addressing in a network environment. 

69.0 Manage the DHCP service to reflect changing client IP addressing needs and monitor DHCP server performance. 

70.0 Assign computer names to the IP addresses of the source and destination hosts and then use the computer name to contact the hosts. 

71.0 Resolve host names by using domain name system. 

72.0 Manage and monitor DNS servers to ensure that they are functioning properly and to optimize network performance. 

73.0 Configure a server with the routing and remote access service, create appropriate remote access connections on a network access server, and configure users’ access rights. 

74.0 Manage and monitor network access and the network access services. 

75.0 Perform installation of a network client operating system. 

76.0 Install and configure hardware devices. 

77.0 Configure and manage file systems. 

78.0 Troubleshoot the boot process and other system issues. 

79.0 Configure the desktop. 

80.0 Configure IP addresses and name resolution. 

81.0 Configure the client to work in a network environment. 

82.0 Support remote users. 

83.0 Configure a client OS for mobile computing. 

84.0 Monitor resources and performance. 

85.0 Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.

86.0 Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.

87.0 Explain the importance of employability skill and entrepreneurship skills.

Course Number: CTS0028

Occupational Completion Point: E 

Systems Engineer – 150 Hours – SOC Code 15-1143

After successfully completing this program, the student will be able to perform the following:

88.0 Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels. 

89.0 Participate in work-based learning experiences. 

90.0 Plan a network infrastructure. 

91.0 Plan and optimize a TCP/IP physical and logical network. 

92.0 Plan and troubleshoot routing. 

93.0 Plan a DHCP strategy. 

94.0 Plan a DNS strategy. 

95.0 Optimize and troubleshoot DNS. 

96.0 Plan and troubleshoot IPSEC

97.0 Plan a network access. 

98.0 Troubleshoot network access. 

99.0 Analyze global director infrastructure. 

100.0 Implement a global directory structure and domain. 

101.0 Implement an organizational unit structure. 

102.0 Implement user, group, and computer accounts. 

103.0 Implement group policy. 

104.0 Deploy and manage software by using group policies. 

105.0 Implement sites to manage global directory replication. 

106.0 Implement placement of domain controllers. 

107.0 Use a framework for designing security and create a security design team. 

108.0 Recognize and predict common threats by using a threat model. 

109.0 Apply a framework for planning risk management. 

110.0 Design security for physical resources. 

111.0 Design security for computers. 

112.0 Design security for accounts. 

113.0 Design security for authentication. 

114.0 Design security for data. 

115.0 Design security for data transmission. 

116.0 Design security for network perimeter. 

117.0 Design an audit policy and an incident response procedure. 

Course Number: CTS0029

Occupational Completion Point: F 

Wireless Network Administrator – 150 Hours – SOC Code 15-1143

After successfully completing this program, the student will be able to perform the following:

118.0 Participate in work-based learning experiences. 

119.0 Demonstrate proficiency in applying radio frequency (RF) technologies. 

120.0 Develop an awareness of wireless LAN technologies. 

121.0 Perform implementation and management activities. 

122.0 Develop an awareness of wireless security systems. 

123.0 Demonstrate knowledge of wireless industry standards. 

Course Number: EEV0317

Occupational Completion Point: G 

Data Communications Analyst – 150 Hours – SOC Code 15-1143

After successfully completing this program, the student will be able to perform the following:

124.0 Participate in work-based learning experiences. 

125.0 Demonstrate knowledge of general security concepts. 

126.0 Develop an awareness of communication security concepts. 

127.0 Develop an awareness of network infrastructure security. 

128.0 Develop an awareness of cryptography and its relation to security. 

129.0 Incorporate organizational and operational security in an appropriate and effective manner. 

Laboratory Activities

Laboratory activities are an integral part of this program. These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations. Equipment and supplies should be provided to enhance hands-on experiences for students. 

Basic Skills 

In Post-Secondary Adult Vocational (PSAV) programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for post-secondary adult career/technical student to complete this program are Mathematics 9, Language 9, and Reading 9. These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the basic skills requirements (Rule 6A-10.040). Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the basic skills requirement. Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the basic skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher who have completed or are exempt from the college entry-level examination or who have passed a state, national, or industry licensure exam are exempt from meeting the basic skills requirement (Rule 6A-10.040, F.A.C.) Exemptions from the state, national or industry licensure are limited to the certifications listed at http://www.fldoe.org/workforce/dwdframe/rtf/basicskills-License-exempt.rtf.

Points & Grade

The following grading scale will apply to all courses within the program: 90 -100 A | 80 – 89 B | 70 – 79 C | 60 – 69 D | 59 or less F

Total Program Cost

$2.56 per Hour + Materials + Fees (In-State Career / Technical Education Program Rate) 

$10.25 per Hour + Materials + Fees (Out-of-State Career / Technical Education Program Rate)